The pursuit of excellence perfection
In order to better protect the interests of users, all products of the company implement national joint guarantee after-sales service, the details are as follows:
Pre-sale Service
●According to the technical parameters provided by the user, installation category, assist the user to select the model and quantity;
●Provide consulting and technical solution services;
●According to customer requirements, unconventional products production;
●Give users technical training;
Sale Service
●According to the sales contract, the qualified surge protector will be delivered to the user's designated place on time;
●Matching test report, together with the product provided to the user once;
●According to the requirements of users, we will send technical engineers, on-site guidance;
●We will also provide users with basic training on site operation and maintenance and emergency situations.
After-sales Service
●In meeting the use environment and conditions, in accordance with the provisions of the operation and operation, surge protector failure or device damage and other unexpected circumstances, the user will enjoy the damaged device and fault free replacement products and maintenance services;
●If the surge protector has a quality problem or is struck by lightning and needs to be repaired and replaced, it will be handled within the agreed time or sent for on-site service;
●In case of product failure, please do not dismantle the machine to repair, the product should be kept intact to obtain normal maintenance services;
●The warranty period is 18 months from the date of product sale, and free replacement and maintenance services are provided;
●When the product is damaged by man-made impact and irresistible factors, the cost of components will be charged appropriately during the warranty period;
●Constantly communicate with users to understand the use of products and market needs, meet the needs of different types of customers in the market, and relay the latest information related to the lightning industry to users;
●When you encounter problems in the process of use, you are welcome to call the company's service hotline 400-8778-002, by professional technical personnel to provide technical services for you.
